Coffee Luv Return policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

Coffee, Teas and Treats: We are unable to offer returns or exchanges on our coffee as all of our coffee is shipped to our customers to ensure peak freshness.

Merchandise: We offer free exchanges within 30 days of purchase for unused merchandise.

RETURN AND EXCHANGE POLICY

• Returned or exchanged items must be returned in original product packaging.
• Returned or exchanged items must have no visible signs of wear or use.
• Coffee, Teas and Treats: We are unable to offer returns or exchanges on our coffee as all of our coffee is shipped to our customers to ensure peak freshness.
  • All food, coffee, and tea items are final and cannot be returned or exchanged unless the product is damaged or defective
• Merchandise: We offer free exchanges within 30 days of purchase for unused merchandise.
  • Customers must pay shipping for returns to receive a full order refund to the original payment method.

RETURN PROCESS

To initiate a return or exchange, please complete the following steps:

• Email [e-mail] or start a chat from our Support website. 
  • Provide your order number, and the products you wish to return or exchange.
  • For returns or refunds of damaged or defective goods, please provide photos and justification for why goods are damaged or defective.
• From there, an exchange or return will be initiated by one of our agents.
  • For returns, customers are responsible for all return shipping fees.
  • For exchanges, a replacement will be issued along with a printable return label tor return merchandise. If the return is not received within 30 days, the customer will be charged for the replacement.
  • Once the items are received to our warehouse, items will undergo a quality inspection. 

 Return address is as follows:

ATTN: Returns & Exchanges

7347 S. Commodore Parkway, Building A

Centennial, CO  80112